As of April 8, 2026, the Office of the Attorney General has fundamentally restructured the operations of the Public Trustee by mandating a full transition to the e-Citizen digital ecosystem. This move, which specifically targets the Nairobi Office at Sheria House, effectively ends the era of manual, paper-based applications for estate and trust management. Under the Public Trustee Act (Cap 168), the department has now digitized its three primary mandates: the administration of deceased persons’ estates, the management of trusts for minors or incapacitated individuals, and the processing of accident compensation dues from insurance providers.
This digital shift introduces a standardized workflow that replaces physical follow-ups with an automated system. Applications are now initiated via publictrustee.ecitizen.go.ke, where users must complete structured digital forms, upload required documentation (such as letters of offer or asset lists) and generate system-automated invoices for statutory payments. A critical improvement in this new model is the integration of real-time tracking; the platform provides a dashboard where the status of an application from valuation and harmonization to final approval can be monitored without visiting the AG’s office. This is particularly significant for accident compensation claims, as it allows beneficiaries to track the disbursement of funds forwarded by insurers in a transparent, auditable environment.
For those operating within the legal and corporate sectors, this migration is designed to solve the “proximity barrier” that previously required physical presence in Nairobi for document submission. While the Nairobi Office is the first to implement this “exclusive digital” policy, it sets the standard for a nationwide rollout intended to reduce the overall cost of justice. To ensure compliance and avoid administrative delays, it is imperative to move all active and incoming files to this digital framework immediately.
